Support

Contact

• In the app: Settings tab → Contact Us
• Email: stratchart@gmail.com
• X: @stratchart

We may not be able to reply to every message.

Frequently asked questions

What is the difference between free and subscription?

All analyses are available for free. Free members see the analyses with a one-week delay; subscribers see them with the latest data.

How do I restore my subscription (for example, on a new device)?

Open the Settings tab → Subscription menu, then tap Restore purchases. You need to be signed in with the same Apple Account that you used to subscribe.

How do I cancel my subscription?

Open the Settings app → your name → Subscriptions → StratChart. In StratChart version 1.1 or later, you can also open it from the app's Settings tab → Manage subscription.

If you cancel at least 24 hours before the next renewal date, you will not be charged for the next period. After cancelling, you can keep using the subscription until the end of the current period.

When is the data updated?

Once a day on trading days, after each market closes. Free members see the analyses with a one-week delay.

A chart says "Unable to retrieve data."

Please check your internet connection and open the chart again later. If the message continues, please contact us.

Requirements

iPhone or iPad with iOS 15.0 or later.